Customer Satisfaction Survey 2023

Hello from Paragon Genomics!

We’ve chosen you as one of a small set of people to ask about their experience with Paragon Genomics Ready-to-Use and Custom Panels. We would greatly appreciate your feedback to help us further develop and deliver the best product to you with a few questions.

Our short survey takes around 3-4 minutes.

Name
First Last
Company or Institution(Required)
Which Ready-to-Use and/or Custom Panel are you currently using?(Required)
Custom Panel
SARS-CoV-2 (Standard, FLEX, Emerging Variants Add-on) Panel
Respiratory Virus Panel
ACE2 & TMPRSS2 Panel
BRCA1 & BRCA2 Panel
TP53 Panel
OncoZoom® Cancer HotSpot Panel
Hereditary Cancer Panel v2 / CHCP
TMB 500 Panel
Mitochondrial Disease Panel
CFTR Panel
OmniFusion RNA Lung Cancer Panel
AccuFusion RNA Lung Cancer Panel
CleanPlex UMI Lung Cancer Panel
Other
If you chose "Custom Panel" above, what is your research area or application interest?
Do you feel you recieved sufficient support and resources to start your first library prep?(Required)
Yes
No
If you selected "no" above, how can we improve?
How would you rate the following categories from Poor to Excellent?(Required)
Poor Fair Average Good Excellent N/A
Communication with Paragon Genomics Team
Ease of quoting and ordering process
Product Shipping turn around time
User Guide (clear and easy to follow)
Library preparation Workflow (ease of operation)
Data, Results (did you obtain the results you were looking for?)
Technical support response time
Technical knowledge of support representative
How likely are you to purchase other products from Paragon Genomics?(Required)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
What kind of new content would you be interested in seeing from PGI?
How likely are you to recommend PGI to your colleagues?(Required)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
Please let us know one thing that Paragon Genomics can do to additionally improve your customer experience? Big or small, all is welcome!